Part 1: The pile nobody sees Picture an ordinary month in the working life of a service agent. Nothing dramatic happens in it. There is no go-live, no new system, no project with a launch […]
Part 1: They Built It, So They Can Train It It is three weeks before go-live, and the project meeting has finally reached the line on the plan that says “training”. The build is nearly […]
Section 1: The Rep Who Stopped Writing Notes Let’s start with a scenario: The call ends at ten past three. Before the rep has even closed the video window, the record has been updated. A […]
Section 1: Why Salesforce Just Let Your Users Leave Salesforce A few weeks ago I watched a video in which someone built a working CRM in an afternoon. No developers, no implementation partner, no twelve-month […]
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