Every year organisations invest enormous sums of money in training. New systems are launched, new processes are introduced, compliance requirements evolve, and managers are expected to lead increasingly complex teams through continual change. The response […]
Most organisations can tell you who owns Salesforce. They can point to a Product Owner, an Administrator, a Centre of Excellence, or perhaps an entire technology team. Ask a different question, however, and the answer […]
Over the past decade, I have watched the Salesforce ecosystem evolve at an extraordinary pace. The platform has become more powerful, more intelligent and significantly more sophisticated than many of us could have imagined when […]
Recently I attended a range of Salesforce events where conversation inevitably turned towards the latest announcements coming out of Salesforce. Agentforce featured heavily, as did Headless360 and the wider vision Salesforce continues to promote around […]
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