When organisations discuss Salesforce success, the conversation almost always gravitates towards two very visible groups. At one end sit the executives and senior stakeholders who approve budgets, define strategic priorities and establish what success should […]
Attending Salesforce World Tour London this year left me with a mixture of admiration, curiosity and, perhaps unexpectedly, concern. Like many attendees, I spent the day moving between keynote sessions, product demonstrations, partner conversations and […]
Most organisations know exactly what they spend on Salesforce. They know the licence costs. They know what was paid for implementation. They know the value of consultancy contracts, support agreements, integrations and enhancement projects. If […]
Last week, I recorded a podcast called Death by 1,000 Clicks. The premise was simple. Most Salesforce environments do not become difficult to use because of one catastrophic decision. They become difficult to use because […]
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