A few weeks ago, I spent a day at Bletchley Park. Like many people, I arrived expecting to learn about machines. I expected to see the history of codebreaking, early computing and the technology that […]
Most Salesforce environments do not become complicated overnight. In fact, they rarely become complicated through bad decisions. They become complicated through good decisions. A request from sales to improve reporting. A request from service to […]
One of the most common misconceptions in business is the belief that resistance to change comes from a lack of intelligence, capability, or professionalism. When a new system is introduced and adoption stalls, the narrative […]
There is a common assumption in the Salesforce ecosystem that organisations only need to pay attention to their platform when something goes wrong. A project fails. Adoption drops. Data quality deteriorates. Users complain. Reporting becomes […]
Few phrases have become as popular in business over the past decade as “digital transformation.” It appears in strategy documents, board presentations, investor briefings and technology roadmaps. Organisations proudly announce digital transformation programmes. Consultants build […]
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